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Email: us.support@trapstarlondon.com

Shipping to: United States, Canada & Mexico

Standard shipping: $6.45

Express shipping: $15

UK & Rest of the World: uk.trapstarlondon.com

All orders are fully traceable on our website

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Customer Service

Our products

Given the amount of orders we process each day, the availability of any merchandise on the site is always subject to change. The best way to stay up to date on new arrivals, promotions, and sales 1 is to sign up for our newsletter.

Currency

If you are accessing from the United Kingdom and the rest of Europe, prices will be shown in GBP. If you are accessing our website from within the United States, Canada or Mexico, prices will be shown in USD. If you are accessing from the United States, Canada or Mexico and prices are still being shown in GBP please visit our USA site at us.trapstarlondon.com

International duties and taxes

International duties and taxes are determined by the shipping address entered at checkout. If taxes and duties are included in the price of your order this will be mentioned at checkout.

Alternatively, your order may not include taxes and duties. This means your parcel may incur customs duties and taxes by your local customs office. Please consult your local customs agency for more information. If applicable, you will be required to pay such fees upon receiving your order.

Checkout

You can add and remove products from your shopping bag before you checkout.

Please note that the price and currency charged is determined by the shipping address entered at checkout.

Orders shipping within the United Kingdom and the rest of Europe will be charged in GBP. U.S, Canadian and Mexican orders will be charged in USD. Finally, all orders shipping outside above mentioned regions will be charged in USD.

Next step is to select a shipping method, as well as enter your payment information. When you are ready to place your order, click confirm.

Shopping at trapstarlondon.com is safe. Personal information provided on ssense.com is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. 

Payment

We currently accept payment by Paypal, Visa, MasterCard, American Express and Discover.

Upon receiving your order, we carry out a standard pre-authorisation on your payment method to ensure there are sufficient funds to fulfill the transaction. If the billing information is incorrect or incomplete, we may contact you for confirmation before your order is shipped.

Order confirmation

You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox.

Please review the order confirmation and contact us if you see any errors. 

Order status

Please note that we ask for a standard processing time of up to two business days (not including weekends or holidays) from the time your order is placed. A 'Processing' status means that your order has not yet been shipped.

You will receive a tracking number by email once your order has been shipped.

Order changes and cancellations

You can request an order change or cancellation by contacting our customer support team via email. Please include your order number in the subject line. Your order will be on hold until our Customer Care team can review your request.

Returns policy

All returns must be authorized by us before sending merchandise back. Simply email our customer support team here to request a return authorization number within 7 days of the order's delivery date.

Merchandise marked sale cannot be returned.

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Trapstar London. Footwear must also be accompanied by the original shoe box in its original condition.

Original shipping fees are not refundable. A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the Trapstar London warehouse. Financial institutions may require additional days to process the refund before the funds are returned to the account.

The return authorization number must be clearly written on the outside of the package. Additionally, returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. Any returns received without a return authorization number or that do not comply with the above may be denied at the discretion of Trapstar London.

All sale items are final.

International returns

All returned merchandise should be declared as a "Return of United States of America Merchandise" on the customs declaration; without this the return may not be successful or may incur additional fees.

Complete return instructions will be provided upon request of a return authorization number - simply email customer support here.

Seasonal sales, new arrivals, and promotions

Signing up for our newsletter is the best way to receive updates about new arrivals, 10 hour drops and promotions.  You can subscribe at checkout, or by entering your email address in the newsletter section in the footer of any page on trapstarlondon.com.

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