REFUND & RETURNS POLICY


3 STEP RETURNS PROCESS

  • Complete the returns forms detailing your email address, order number which begins with TS, item returned and reason for return.

  • If your order didn’t come with a return form please use the link below to download a form.

  • Upon receiving your returned package we will action your requested refund. You will then receive a refund confirmation by email/SMS.

DOWNLOAD RETURNS FORM

 

U.S. & CANADA RETURNS POLICY

If you are not fully happy with any items in your order, you can return them to us within 14 days of receipt, providing they are in original resalable condition. Once returned, you will be entitled to receive a refund, which will not include the cost of the original postage and packaging. We are not able to refund items that appear to have been worn, washed, or are not in original condition.

  • Please ensure you enclose a completed returns form with your order (if you do not have one, you can download a returns from here).
  • Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.
  • Please note that we no longer accept exchanges.
  • Returns should be shipped with a service that provides a tracking number and insurance as we are not responsible for delayed or lost packages. Please use USPS or DHL to do so.
  • Please make sure that your return has all the relevant information needed, such as your Order number, Name, and the reason for your return.
  • Enclose the completed Returns form with your goods, and return to the following address:


    ADDRESS

    Trapstar C/o Mighty Club USA
    11106 Shoemaker Avenue
    Santa Fe Springs
    CA 90670
    USA


    RETURN TERMS AND GUIDELINES

    • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
    • We are not responsible for the return shipping costs of the items.
    • All Items must be in original, resalable condition.
    • Please make sure all returned items are well packaged, so as not to be damaged in the post.
    • Please make sure all return packages are sent with a trackable, insured service.
    • We cannot take responsibility for items damaged or lost in the return transit.
    • Please make sure that the return form is enclosed with your goods - no form may result in your return not being processed.


      OUR BUSINESS HOURS

      Email: support@trapstarlondon.com